Policies

Inclement Weather Policy: My studio will be closed when the Wirt County School system is closed due to inclement weather. Clients will be contacted by call or text to be notified. Safety is my highest concern for my clients. Session times will be rescheduled to fit clients preference.

General Service Policy: 

I am licensed by the West Virginia Massage Board as a Massage Therapist and run my practice with the utmost professionalism and respect for my clients as well as myself. 

 I reserve the right to refuse any potential client for any reason.

Draping is a must and not an option. I follow proper massage draping protocol. It is my strict personal policy to use draping (towel, sheet or clothing) with each and every massage. Even if the client is wearing their undergarments, a towel or sheet will be used in addition. 

Please try to arrive a few minutes prior to your scheduled time to ensure a full session. If tardy by more than 10 minutes time on the table will be adjusted accordingly and you will be charged for a full session. All no shows and cancellation without 24 hour notice may be charged the full appointment fee at my discretion.

Reservation Policy: At Trust Your Journey Therapeutic Massage sessions are by appointment only. I am available Monday 9-6, Tuesday 10-4, Wednesday 9-4:30, Thursday 10-4, Friday 9-4:30 and the third Saturday of each month from 10-2:30.

Your session time has been set aside just for you, and you may cancel or reschedule this session without penalty any time up to 24 hours before the start of your appointment. This allows other clients the chance to book in for your cancelled session time, and for me to plan my time accordingly. 

Cancellation Policy: I understand that unanticipated events happen occasionally in everyone's life. In my desire to be effective and fair to all my clients and out of consideration for my treatment time, I have adopted the following (inflexible) policies: Cancellations must have a 24 hour advance notice. This allows the opportunity for someone else to retain my services. A FULL 24 hour is required! I accept cancellations by phone or text message ONLY! If you are unable to give 24 hours notice due to unforeseen circumstances, a phone call or text message would be appreciated as soon as possible. If this becomes a regular occurrence, you will be charged the full amount of what would have been your treatment fee. This must be paid in advance of the next scheduled session to hold this appointment open for you.

These terms are at my discretion. Your time is important and so is mine. Please respect that with a 24 hour notice if cancellation or rescheduling is needed.

No matter what the circumstances--a phone call is always appreciated!

Payment Policy: Payment is expected upon arrival to my studio after it is determined what treatment is being utilized. There will be a Returned Check fee of $25 for NSF.